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RusticConnection.com

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Return and cancellation policy:

If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!

The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.

house numbers: 25%
bear territory lights: 30%
bold cowboy lights: 30%
brushwood lights: 30%
canopy of branches and branch view lights: 30%
crater lake and mt rainier lights: 30%
deer, elk, and moose territory lights: 30%
drop mount ceiling fixtures: 30%
fireplace tools: 15%
grand teton and wild forest lights: 30%
hickory sticks lights: 30%
lake louise lights: 30%
log canyon lights: 30%
cannon hill lights: 30%
old faithful lights: 30%
old mission and comstock lights: 30%
picture frames: not returnable
pine meadows lights: 30%
red wing lights: 30%
rocky top lights: 30%
timber ridge lights: 30%
vanity and swing arm lights: 30%
wild west and yosemite lights: 30%
west coast lights: 20%
nature silhouette lights: 20%
beacon hill lights: 20%
candelabra collection lights: 20%
century lights: 20%
copper creek lights: 20%
doorknobs and associated hardware: 25%
hammered copper doorbells, doorbell buttons, house numbers, hardware, and pacific style grille: 20%
northwest collection switchplates all finishes except nickel: 25%
northwest collection switchplates in nickel finishes: 50%
arcata tiles: 25%
plain cast bronze switchplates: 25%
pine motif cast bronze hardware: 15%
leaf motif bronze hardware pulls: 15%
steel mirrors: 30%
plain cast bronze hardware: 25%
animal knobs collection hardware: 25%
acorn, spear, and hammered hardware: 20%
cowboy collection hardware: 25%
horse motif collection hardware: 25%
native american motif hardware: 25%
animal paw prints hardware: 25%
tree, leaf, and twig collection hardware: 25%
cast bronze hardware, doorknockers, and mail slots: 25%
ambience rugs: 15% if returned without authorization
Palouse rugs: 20%
Wild River rugs: 20%
Chehalis rugs: 20%
stencils: 20%
stair rods: 25%
hammered copper doorbell buttons and switchplates: 20%
Craftsman, summit, mission style registers: 15%
Historic cast iron: 20%
Turn of the century: non-returnable, non-cancellable once construction starts
quick ship wood registers: 20%
cast bronze,flat, scroll: 25%
university: 15%
tuxedo collection registers: 25%
Bell Foundry, Monarch, Sunset Boulevard, Signal Hill, 42nd st, Bamboo trellis, wine cellar, chronicle: 25%
Coronation: non-returnable, non-cancellable once construction starts
California Mission: 25%
black tie granite: not returnable
olympia grilles: 20%
pacific style hammered copper: 20%
geometric style: non-returnable, non-cancellable once construction starts
mountain scene collection: non-returnable, non-cancellable once construction starts
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, wood basevents, and rickenbacker vents that have a finish or are made of a wood other than red oak are not returnable; unfinished is 15%
high velocity registers: 15% in red oak, others woods non-returnable